News

So firstly thank you for bearing with me while we worked out the best method to approach the continuing changes to EU shipping and small parcel levees.  I have found a new shipping provider that incorporated all duties and pays them, prior to shipping. This hopefully means all EU orders going forward will have duties paid with no additional expense for you the customer! thats the plan at least.  We are just finishing setting up the new system and have a batch of orders to 'test'. fingers crossed all goes smoothly More updates soon. 

After a busy few weeks I have completed the move (mostly singlehandedly) to the new unit. I still cannot believe how much stuff I managed to cram into our old space. But we're in and all set up.  Yes there is a shortage of stock but I am working hard to get that resolved, please refrain from messaging asking when XYZ will be restocked. The less messages I have to respond to the more I can focus on restocking.  There's still details to iron out and get set up here, and I have a part time staff member to train....

As you hopefully all know we were away at Adepticon last week and as such orders have been slow to process, I have been working tirelessly since landing back in the UK on Tuesday. The result of this being half of all orders being processed. If you have received a shipping notification then congratulations you are the lucky ones.  Any orders still outstanding have now been packed and are ready to ship (literally sat in mail bags behind me) Unfortunately due to the long bank holiday weekend here in the UK my next mail collection is not until Wednesday 8th. ...

I am off on another wonderful adventure to try and bag myself more Golden Demons at Adepticon. As such there will be a delay in shipping for any orders placed between 20th March & 1st April.  A batch of orders will be shipped on Monday 23rd prior to me leaving but this will be based on what I can pack and ship before I travel. Anything not shipped will be sent on my return, hopefully on Wednesday 1st.  Depending on order volumes while away there may be further delays to items being shipped.  Basically I'll do what I can but...

Right so I have zero idea what is actually going on with all the new EU levy's and small parcel tax. We have just been reading a load of articles trying to figure out what is actually happening, and it seems like no one knows where these levy's will be charged?  We can only assume they will be added onto the customs and import duty charged to the recipient prior to delivery.  So if you are ordering from the EU then expect a change to import charges you will have to pay. We cannot work out if this is doing...