International sales outside of the UK are sent DDU (delivered duty unpaid) import duty and vat may be payable prior to delivery

Update on sales within the EU following IOSS changes

Posted by james taro on

As of July 1st the EU is now recommending the use of IOSS on all sales of goods through ecommerce from the UK to EU. This is suppose to be streamlining the VAT and duty process. In actual fact the whole process of setting it up has been a complete nightmare with everyone providing contradictory information and the integration of Shopify to royal mail being non-existent.

As such myself and my team have been currently unable to find a viable solution to have in place for the 1st July. Considering the IOSS does not go live until tomorrow we foresee a lot of teething issues in the coming weeks while systems are brought up to speed. Once a solution is found that will integrate with Shopify and not end up charging thousands extra a year we will get it in place. 

For now unfortunately all sales to the EU will remain DDU (delivered duty unpaid) as they have been since 1st Jan. Meaning customers within the EU can still order but will be required to pay VAT prior to delivery with the shipping provider. This may also incur additional costs on duty.

I apologise for not having this resolved but hope to provide a solution soon. Thank you all for your continued support...... I'm going to have a melt down in a corner now.


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